About us
Ministry of Business, Innovation & Employment (MBIE)
MBIE is responsible for product safety. MBIE also has oversight responsibility for recalls under the Fair Trading Act 1986 – which applies to products that are not subject to recall requirements under other laws.
For information on product safety under the Fair Trading Act go to the Trading Standards website.
On this page
What is a recall
Recalls are issued by suppliers to remedy safety issues with their products. Recall notices tell you what’s wrong with a product and what you need to do about it.
A recall can involve a range of solutions – e.g. return for refund, repair, supply of replacement parts or new instructions.
Government agencies work with suppliers, and provide oversight to ensure recalls are carried out properly and the hazards and risks are addressed.
If you are having trouble with a product or accessing a recall, you should contact the retailer or supplier. The supplier is responsible for the safety of the product and putting it right. Contacting the supplier helps them become aware of issues and gives them a chance to sort it out for you.
What recalls are included on this website (Product Recalls)
Product Recalls includes recalls for a wide range of products that pose risk of injury.
Products not included here:
- Food: see the Ministry of Primary Industries Food Safety website
- Medicines: see Medsafe recall portal
- Road vehicles: See the NZ Transport Agency recall website
Products that consumers buy from overseas won't be on the Product Recalls website unless they are also sold by New Zealand retailers.
If you have safety concerns about a product you have purchased, check with the supplier or brand owner directly, or monitor recalls in the source country. The following overseas recall sites are a useful starting point:
- Australia - Product Safety Recalls Australia
- United States – Consumer Protection and Safety Commission
- Canada – Health Canada
- Global – Organisation for Economic Co-operation and Development (OECD)
Notify about a recall
To notify us about a recall, email recalls@mbie.govt.nz