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Hewlett-Packard (HP) and Compaq AC Power Cords


Date posted

The Hazard

If the power cord overheats it could cause a fire or burn you.

What to do

1. Immediately stop using your AC power cord. 2. Visit the HP Notebook PC AC Power Cord Recall website to verify if your AC power cord is part of this recall. 3. Order a replacement cord if your power cord is verified as affected.


Sold from September 2010 through June 2012

The Problem

In some instances the ‘LS-15’ connector’s electrical insulation may degrade over time with
the potential to overheat, posing a fire and burn hazard.

Product Identifiers

The power cords can be identified by ‘LS-15’ moulded on the connector plug (see images).
Products supplied with affected power cords:
- HP and Compaq note books
- Mini HP notebook computers
- AC Adapters
- Accessories such as docking stations.

Supplier Contact

HP New Zealand
0800 449 553 NZ Visit their site

PO BOX 3860, Auckland 1140

Responsible Agency

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About Product Recalls

Product Recalls is a collaboration between four Government Agencies bringing together consumer product safety recall information into one place to improve public access to essential safety information so you can help protect yourself, your family and your friends. Food recalls are available on the MPI website -