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Hewlett-Packard (HP) batteries for various notebook computers - Recall expanded, recheck required


Date posted

The Hazard

Affected batteries have the potential to overheat, posing fire and burn hazards.

It is essential that customers recheck their batteries, even if they did so previously and were informed that they were not affected.

What to do

Check whether your battery is affected.

1. Go to the HP Battery Recall website - use the "visit their site" button below.

2. Use the validation tool to find if your battery is affected. If it is, stop using the battery immediately and remove it from the notebook (instructions provided on the HP site).

The validation process should automatically sign you up to the recall so HP can provide you a replacement battery, at no cost.

Note: You may continue to use your notebook without the battery installed, by connecting the notebook to external power.


Affected laptops and batteries were sold worldwide from March 2013 through August 2016.

Note: Not all HP notebook PCs listed have an affected battery pack.

Product Identifiers

Affected batteries were supplied with these devices:

- Compaq
- HP ProBook
- Compaq Presario
- HP Pavilion Notebook Computers.

And include batters with serial numbers beginning:


Supplier Contact

HP New Zealand
Visit their site

Level 5, 22 Viaduct Harbor Auckland New Zealand

Recheck your computer 

Responsible Agency

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About Product Recalls

Product Recalls is a collaboration between four Government Agencies bringing together consumer product safety recall information into one place to improve public access to essential safety information so you can help protect yourself, your family and your friends. Food recalls are available on the MPI website -