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Batteries for some HP laptops and workstations

Date posted

The Hazard

The lithium-ion batteries can overheat, posing fire and burn hazards.

What to do

Check to see if your battery is affected using the HP Battery Program Validation Utility (supplier website below), the utility also provides guidance on enabling “Battery Safety Mode” and organising a free replacement battery.


Sold from January 2015 to December 2018.

Product Identifiers

Some internal Battery Pack(s) installed in HP ProBook, HP x360 310 G2, HP ENVY, HP Pavilion x360, HP 11 notebook computers, and HP Zbook laptops and workstations.

You can check if the battery in your notebook computer is affected by downloading the HP Battery Program Validation Utility. Validation using the utility generally takes less than 30 seconds.

Supplier Contact

HP New Zealand
Visit their site

Responsible Agency

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About Product Recalls

Product Recalls is a collaboration between four Government Agencies bringing together consumer product safety recall information into one place to improve public access to essential safety information so you can help protect yourself, your family and your friends. Food recalls are available on the MPI website -