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Panasonic Laptop Battery Packs
CF-AX Series, CF-C2 Series, CF-SX Series laptops

Date posted

The Hazard

The Laptop battery pack may overheat due to a software configuration issue. If the battery pack overheats, there is a risk of potentially causing and leading to a fire hazard.

What to do

As a temporary immediate measure, use the Battery Pack control utility in the Laptop to configure the battery pack power usage by adjusting the charging control utility to “Eco Mode”.

Contact Panasonic by referring to the below information to register your details and to receive the new Battery Diagnosis/Control Program.

Product Identifiers

The identified laptops were sold in New Zealand from April 2013 until March 2016.

Panasonic Laptops models, CF-AX Series, CF-C2 Series and CF-SX Series.
The model number can be found on the front of the Panasonic Laptop as shown in images above.

Supplier Contact

Panasonic New Zealand
Email 0800 TOUGHBOOK

Responsible Agency

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About Product Recalls

Product Recalls is a collaboration between four Government Agencies bringing together consumer product safety recall information into one place to improve public access to essential safety information so you can help protect yourself, your family and your friends. Food recalls are available on the MPI website -