Recheck required: Batteries for some HP Laptops
Affected batteries have the potential to overheat, posing fire and burn hazards.
It is essential that customers recheck their batteries, even if they did so previously and were informed that they were not affected.
Customers who have replaced their battery through the program will NOT need to check their battery again.
What to do
Check whether your battery is affected:
1. Go to the HP Battery Recall website: https://batteryprogram687.ext.hp.com/en-US/
2. Use the validation tool to find if your battery is affected. If it is, follow the instructions to deactivate the Battery by putting it in “ Battery Safety Mode” (instructions provided by the HP Validation tool).
The validation process should automatically sign you up to the recall so HP can provide you a replacement battery, at no cost.
Note: You may continue to use your notebook on “Battery Safety Mode” by connecting the notebook to a HP power adaptor
About Product Recalls
Product Recalls is a collaboration between four Government Agencies bringing together consumer product safety recall information into one place to improve public access to essential safety information so you can help protect yourself, your family and your friends. Food recalls are available on the MPI website - www.mpi.govt.nz