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Samsung Galaxy Note 7

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Date posted

The Hazard

The battery in your Samsung Galaxy Note 7 may overheat, posing a potential fire/burn hazard.

Overheating of the battery cell may occur when the anode and cathode come into contact, due to a manufacturing process error.

What to do

As of 11 October 2016 Samsung has now asked all global partners to stop sales and exchanges of Galaxy Note7's while further investigation takes place.

Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device immediately.

Please contact Samsung or get in touch with your retailer to take advantage of the remedies available.

Product Identifiers

The Samsung Note 7 is a phablet type smartphone, with 5.7-inch screen.

Affected devices:
- Samsung Note 7's

Other Samsung devices are not affected.

Supplier Contact

Samsung Electronics
0800 726 786 Visit their site

Responsible Agency

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About Product Recalls

Product Recalls is a collaboration between four Government Agencies bringing together consumer product safety recall information into one place to improve public access to essential safety information so you can help protect yourself, your family and your friends. Food recalls are available on the MPI website - www.mpi.govt.nz