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Thermomix TM31 Food Processor/Cooker by Verwerk

Date posted

The Hazard

If the lid opens unexpectedly with the contents moving, hot mixed food or liquid may squirt and burn you or bystanders.

What to do

If your contact details have changed or you did not purchase your TM31 from Thermomix please contact Thermomix to register your details to receive a replacement sealing ring.

To use your Thermomix safely in the mean time, ensure the TM31 is used as follows:
1) turn the speed selector to 1. after operating at speeds of level 4 and above;
2) leave the speed selector at level 1 for three seconds to ensure food stops circulating;
3) turn the speed selector to ‘open lid’ and carefully open the mixing bowl lid.

Availability

Sold by Thermomix between October 2012 and September 2014

The Problem

The sealing ring of the mixing bowl may not function properly to ensure that the lid remains closed. When used at high speeds and the user immediately sets speed selector to ‘lid open’ the lid may unexpectedly pop open.

Product Identifiers

Affected service number range 124231XX and 142031XX

Supplier Contact

Thermomix New Zealand Limited
Email 0800 23 31 31 Visit their site
Address

22 Catherine Street, Henderson, Auckland, 0612, New Zealand

Responsible Agency

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About Product Recalls

Product Recalls is a collaboration between four Government Agencies bringing together consumer product safety recall information into one place to improve public access to essential safety information so you can help protect yourself, your family and your friends. Food recalls are available on the MPI website - www.mpi.govt.nz