21 November 2016

TOSHIBA Laptop/Notebook Battery Packs - Expanded recall action

The Hazard!

The affected batteries may overheat because of a short circuit. If batteries overheat, they can be fire and burn hazard to consumers. This recall is an extension of a previous Toshiba laptop battery recall in January 2016.

What to do...

1. Visit the Toshiba website to validate if your Battery Pack is affected. 2. If affected you will be asked to register to receive a free replacement Battery. 3. Turn your PC off, switch off at the wall, unplug the AC adaptor and remove your battery. You can use your computer on the AC adaptor without the battery.

Product Identifiers

January 2016 Recall: Affected batteries supplied from June 2011 to September 2015 as a replacement battery for, or with, various models of Portégé, Satellite, Satellite Pro and Tecra. Extended recall: Affects batteries supplied from July 2013 to November 2016 as a replacement battery for, or with, Satellite models – additional batteries affected. Users who previously checked and determined that their battery pack was not affected by the January 2016 Recall should re-check their battery packs.

Supplier Contact

Toshiba Client Solutions ANZ Pty Limited


0800 445 439

Responsible Agency