3 February 2021

Facebook - Removable foam facial interface for Oculus Quest 2

The Hazard!

Facebook Technologies LLC is investigating reports of skin irritation from a very small percentage of people using Quest 2, occurring where the foam portion of the headset rests on their face.

While the vast majority of cases are mild and cases should resolve on their own, this doesn’t meet Facebook’s high standards for customer experience.

What to do...

Customers who have experienced skin irritation where the Quest 2 foam interface rested on their face should visit Oculus Support for assistance and to request a replacement interface.

Product Identifiers

Certain removable foam facial interfaces for Oculus Quest 2 virtual reality headsets

Supplier Contact

Facebook Technologies LLC

support.oculus.com/1504463656600795

Responsible Agency

MBIE