3 September 2021

Facebook - Removable foam facial interface for Oculus Quest 2

The Hazard!

Facebook Technologies LLC is expanding its support program for the Oculus Quest 2 removable foam facial interface in response to reports from a very small percentage of users who have experienced skin irritation where the foam portion of the Quest 2 headset rests on their face. While the vast majority of cases are mild and cases should resolve on their own, this doesn’t meet Facebook’s high standards for customer experience and Facebook is now offering a free silicone cover to Quest 2 headset and Quest 2 Fit Pack owners.

What to do...

Customers should contact Oculus Support by visiting ocul.us/alert for information and assistance and to get a free silicone cover.

Product Identifiers

Certain removable foam facial interfaces for Oculus Quest 2 virtual reality headsets.

Supplier Contact

Facebook Technologies LLC

support.oculus.com/1504463656600795

Responsible Agency

MBIE