The batteries may overheat and catch on fire.
If the batteries overheat, there is an increased risk of fire which may result in an injury or death and/or property damage.
What to do...
If you believe you have, or have installed, one of the ESS Home Battery models above please immediately contact LG Energy Solution Australia's product department to arrange an inspection and (if applicable) a replacement of an affected ESS Home Battery free of charge.
LG Energy Solution is also implementing a remote software upgrade for a number of online affected RESU10H Type-R and RESU7H Type-R units to lower the maximum state of charge to 90% for the interim period prior to replacement. This software upgrade is only applicable to online units which have sufficient online connectivity to be able to receive the software upgrade.
Further information is available on the LG Energy Solution website.
Click on "Battery Recall: Free Replacement Campaign" for more information including guidelines on how to check your battery's serial number.
For further information, please contact LG Energy Solution at email@example.com
ESS Home Energy Storage System Batteries:
Models: RESU7H_Type R, RESU10H_Type R
These ESS Home Batteries are installed as part of a residential energy solar system which allows owners to capture and store energy from solar panels. Each ESS Home Battery is marked with a unique serial number.
The affected batteries are equipped with cells from specific production lots manufactured between March 2017 and September 2018