The Ring Video Doorbells (2nd Gen) can pose a fire and safety risk if the installer uses the incorrect (larger) screw(s) during installation.
If the doorbell is installed correctly, there is no risk to consumers or potential hazard present.
What to do...
Consumers with uninstalled Ring Video Doorbells (2nd Gen) subject to the Recall should visit Ring’s website to download a new user guide before installing their doorbell or contact Ring for additional information.
All known customers have been contacted by the manufacturer. In-app set-up instructions have also been updated.
Contact Ring for more information or any questions.
Sold at Ring.com, Noel Leeming; Smith City, JB Hi Fi and Harvey Norman from June to October 2020
Ring Video Doorbell (2nd Gen)
- Ring Doorbell Satin Nickel – 8VR1SZ-SEN0
- Ring Doorbell Venetian Bronze – 8VR1SZ-VEN0)
Consumers can determine if their doorbell is included in this recall by entering the doorbell’s serial number at support.ring.com/ring-2nd-gen-recall
Only Ring Video Doorbell (2nd Generation) models with certain serial numbers are included.