30 June 2021

Specialized 1stGen Turbo Levo E-Bicycles - Kenevo Battery Packs

The Hazard!

For the small number (estimated less than 15%) of battery packs, if conductive water (e.g., salt or chlorinated) penetrates the seal around the Control Pad, e.g., through repeated pressure-washing, and reaches a specific very small area of the battery pack’s protection circuit board which can in very rare cases trigger a short-circuit.

It can in very rare cases trigger a short-circuit that would bypass the multiple layers of protection built into the battery pack. In sufficiently charged battery packs, this can potentially lead to a thermal runaway event, posing fire and burn hazards. Repeated pressure washing can cause conductive water to penetrate the seal around the Control Pad which can trigger a short circuit and lead to a thermal runaway event, posing fire and burn hazards.

What to do...

The battery pack needs to be removed from the bicycle using a 6mm Allen key in order to read the label. If the label cannot be read or is missing, you should arrange to take your bike into your nearest authorized retailer for checking.

Potentially affected battery packs can be identified by a combination of both the part number and manufacture dates listed, both of which are noted on a label adhered to each battery pack. If the battery pack is affected, re-install your battery in the bike, but do not charge the battery pack until your Authorized Specialized Retailer has repaired it. If your battery pack has a charge level of 50% or more, as a precaution, you should ride your bike (in dry conditions) as soon as possible for the sole purpose of reducing the charge level to less than 50% (if possible, no lower than 20% for retailer diagnostics). Once below a 50% charge level, please contact your Authorized Specialized Retailer to schedule a free repair.

Product Identifiers

Sold at various bicycles sellers from November 2017

Supplied on bikes manufactured between November 2017 and March 2019

Specialized 1stGen Turbo Levo with Kenevo Battery Packs and Kenevo Battery Packs sold as components for the bikes.

In first generation Levo and Kenevo bikes, the Control Pad is located on the side of the battery. If your Control Pad is not located on the side of the battery it is not affected by this recall.

The following bike models may have a recalled battery:
2016-2018 LEVO FSR
2018-2021 LEVO HT
2018-2019 KENEVO FSR
2016-2021 SPECIALIZED M1 BATTERY (PART)

AFFECTED ‘MANUFACTURE P/N’ and AFFECTED ‘MADE DATE’s
B9JE2045F: K7 L7 A8 B8 C8 D8 E8 F8 G8 H8 I8 J8 K8 L8 A9 B9 C9
B9JE2056F: K7 L7 A8 B8 C8 D8 E8 F8 G8 H8 I8 J8 K8 L8 A9 B9 C9
B9JE2065F: K7 L7 A8 B8 C8 D8 E8 F8 G8 H8 I8 J8 K8 L8 A9 B9 C9
B9JE2076F: K7 L7 A8 B8 C8 D8 E8 F8 G8 H8 I8 J8 K8 L8 A9 B9 C9
B9JE2098F: K7 L7 A8 B8 C8 D8 E8 F8 G8 H8 I8 J8 K8 L8 A9 B9 C9 

Supplier Contact

Specialized NZ

www.specialized.com

0800 562 046

Responsible Agency

MBIE