9 September 2019
ZERO Dusky Steel cable retractor (model: CR-30)
The internal retracting spring which controls the retraction of the steel cable can potentially detach itself from its retained position when fully tensioned. If the spring becomes unsecured the steel cable may fail to retract or become entangled within the unit increasing the risk of a fall. The steel cable does not detach from the unit itself, it is the internal spring mechanism to controls the retracting action which is malfunctioning.
What to do...
Do not use until you have checked the date of manufacture (DOM). If the date is between January and March 2019 or if you cannot identify the date of manufacture STOP using the device and return to the supplier where purchased for testing. - Where unaffected, it will be returned to you. - Where affected, a refund will be provided or alternatively, replacements will become available by early November 2019